For Update/Support Jiobit Smart Tag GPS:-

 

https://www.jiobit.com/support

 

The Jiobit Smart Tag GPS is a highly reliable device for tracking pets, children, and personal items. Its small size, long battery life, and real-time tracking features make it a top choice for families and pet owners. However, like all technology, issues may occasionally arise. One of the most common concerns users face is when the Jiobit Smart Tag GPS is not working as expected. Whether it’s due to GPS signal loss, connectivity problems, or issues with the device itself, it’s important to identify and resolve the problem promptly to ensure continued safety and tracking functionality.

In this article, we’ll cover everything you need to know about Jiobit Smart Tag GPS is not working, including possible causes, troubleshooting steps, and answers to frequently asked questions. With the right approach, you can get your Jiobit Smart Tag back on track quickly.

Common Reasons Why Jiobit Smart Tag GPS Might Not Be Working

Before diving into the troubleshooting process, it’s essential to understand why your Jiobit Smart Tag GPS may not be functioning properly. Several factors could be contributing to the issue, including:

1. Weak or No GPS Signal

The Jiobit Smart Tag relies on GPS signals to track the location of your pet, child, or item in real time. If you’re in an area with poor GPS reception, such as a densely built urban environment, or if the device is inside a building or underground, it might struggle to pick up a strong signal. This can result in location inaccuracies or a complete failure of the GPS feature.

2. Poor Cellular or Wi-Fi Connection

While the Jiobit Smart Tag uses GPS primarily, it also relies on Wi-Fi and cellular signals to supplement its location accuracy, especially in areas where GPS alone might not be sufficient. A weak or unstable connection to Wi-Fi or cellular networks can hinder the device’s ability to transmit real-time location data.

3. Battery Drain

A depleted battery is a common culprit for many device issues, including GPS malfunction. If the battery is too low, the Jiobit Smart Tag may stop updating location data or even turn off completely. Regularly checking the battery status of your device can prevent this problem.

4. Outdated Firmware or Software

Outdated software or firmware can cause the Jiobit Smart Tag GPS to malfunction. The device may fail to receive critical updates that help improve functionality, including GPS accuracy and connectivity. Ensuring that the Jiobit app and the device firmware are up to date is key to maintaining optimal performance.

5. Device Malfunction or Damage

Physical damage to the device, such as water exposure or impact, can also cause GPS functionality to stop working. While Jiobit devices are built to be durable and waterproof, accidents can still happen. If the device has been dropped or submerged in water, it may no longer function properly.

6. App Connectivity Issues

Your Jiobit Smart Tag GPS works in tandem with the mobile app, which allows you to track and manage the device. If the app experiences connectivity issues, such as not syncing with the device properly, it can appear as though the GPS feature is not working.

Troubleshooting Steps for Jiobit Smart Tag GPS Not Working

Now that we’ve identified the possible causes, let’s take a look at some effective troubleshooting steps to resolve the issue. You can follow these simple steps to get your Jiobit Smart Tag GPS back up and running:

Step 1: Check the Battery

If your Jiobit Smart Tag is not working, the first step is to check the battery. Open the Jiobit app on your phone and check the device’s battery level. If the battery is low, charge the device fully before using it again. Jiobit devices are designed to last a long time on a single charge, but low battery levels can prevent the GPS feature from working correctly.

Step 2: Ensure Adequate GPS Signal

GPS relies on an unobstructed line of sight to satellites, so make sure the device is not in an area with poor signal reception, such as inside a building, underground, or in areas with a lot of tall structures that might block the signal. If you’re in an area with weak GPS reception, try moving to an open outdoor space and check the device again.

Step 3: Check Wi-Fi and Cellular Connectivity

If your device is in an area with weak cellular or Wi-Fi coverage, the GPS might not update correctly. Check your phone’s connectivity, as well as the device’s connection to Wi-Fi or cellular data. Make sure both the Jiobit Smart Tag GPS and your phone have strong signal reception. If needed, reset your Wi-Fi router or try a different network.

Step 4: Update the Firmware and Software

If your Jiobit Smart Tag is not working properly, ensure that both the device’s firmware and the Jiobit app are up to date. Jiobit regularly releases software updates to fix bugs, improve performance, and add new features. You can check for available updates in the Jiobit app by navigating to the device settings. Be sure to update both the Jiobit app and the device’s firmware to the latest versions.

Step 5: Restart the Device

Sometimes, a simple restart can resolve connectivity and GPS issues. To restart the Jiobit Smart Tag, press and hold the button for 10-15 seconds until it powers off. Wait a few moments and then press the button again to turn it back on. After restarting, check if the GPS feature is functioning correctly.

Step 6: Reset the Device

If restarting doesn’t solve the issue, you may need to perform a factory reset. This will erase all data from the device and return it to its original settings. To do a factory reset, press and hold the button for 30 seconds. Once the device restarts, you will need to pair it again with the Jiobit app. This can help clear any bugs that might be causing the GPS issue.

Step 7: Contact Jiobit Support

If none of the troubleshooting steps resolve the issue, there may be an underlying problem with the device itself. In this case, it’s best to contact Jiobit customer support for further assistance. They can help you with warranty claims, repairs, or replacements if necessary.

Frequently Asked Questions About Jiobit Smart Tag GPS Not Working


Q1: Why is my Jiobit Smart Tag GPS not showing accurate locations? If your Jiobit Smart Tag GPS is not showing accurate locations, it could be due to a weak GPS signal, poor Wi-Fi or cellular connectivity, or outdated firmware. Try moving to an open area with better signal reception and ensure both the Jiobit app and device are up to date.

Q2: How can I check if my Jiobit Smart Tag has enough battery? You can check the battery status of your Jiobit Smart Tag by opening the Jiobit app and looking for the device in your account settings. The battery icon will show the current battery level.

Q3: What should I do if my Jiobit Smart Tag GPS isn’t working in an urban area? Urban areas with tall buildings can block GPS signals. Try taking the device to a more open space, like a park or open area, to get a better GPS signal. Ensure the device is connected to Wi-Fi or cellular data to help with location tracking.

Q4: Can the Jiobit Smart Tag GPS stop working due to app issues? Yes, app connectivity issues can prevent the Jiobit Smart Tag GPS from working properly. Make sure your Jiobit app is up to date and that Bluetooth and Wi-Fi are enabled on your phone.

Q5: How do I know if the GPS signal is the problem? If the location of your Jiobit Smart Tag is inaccurate or not updating, the GPS signal might be weak. Try moving the device to a different location with fewer obstructions and check if the GPS accuracy improves.

Q6: Is the Jiobit Smart Tag waterproof? Yes, the Jiobit Smart Tag is waterproof, but it is important to note that excessive water exposure (such as submerging it in water) could potentially damage the device and impact its functionality.

Conclusion

If your Jiobit Smart Tag GPS is not working, there are several troubleshooting steps you can follow to identify and resolve the issue. From checking the battery level and ensuring adequate GPS signal to updating firmware and resetting the device, these steps should help restore functionality to your Jiobit device. By staying proactive with software updates and device maintenance, you can ensure that your Jiobit Smart Tag continues to offer reliable GPS tracking for your pets, children, and valuable items. If all else fails, don’t hesitate to reach out to Jiobit customer support for further assistance.